Shipping and Return Policy
Bath Trends offers FREE shipping on all orders to the 48 contiguous United States. Orders shipped to Alaska or Hawaii will incur delivery charges based on size and weight of the order – please email us at firstname.lastname@example.org with your zip code and choice of items so that we can provide you with an accurate shipping quote. Rural areas, limited access areas, islands, or anywhere that requires special handling and/or services, such as boats, ferries, small delivery vehicles, etc, will incur additional charges.
Orders may be shipped to Canada for an additional fee – please call us at (800) 413 2701 for a quote. The associated Canadian customs fees (custom duty, brokerage fees, etc.) are the sole responsibility of the purchaser. Many of our Canadian customers prefer to use A&A contract custom brokers LTD. Please call them for an import duties quote at (800) 413 2701. In the event that the purchaser does not pay these fees and they become billed back to Bath Trends, then Bath Trends is authorized to charge these fees to the purchaser’s credit card, or, if no card is available, to seek collection from the purchaser.
In-stock Bath Trends brand products typically ship within five (3-5) business days (Monday-Friday) and arrive within 5-10 days, depending on your location. No deliveries are made on Saturdays, Sundays or holidays. Some 3rd party brand products are shipped directly from the manufacturer and require additional processing and delivery time. For details, refer to the delivery estimates on the product’s detail page.
Please note that all delivery times are estimates only and are subject to change without notice.
Custom & Special Orders
Custom or Special orders are orders that are placed by a customer/purchaser for merchandise that must be special ordered from a manufacturer or supplier and cannot be returned to the manufacturer (Including Bath Trends as the manufacturer in some cases). No custom orders of any kind can be returned.
If an order is cancelled prior to shipment, delivery or pick-up, payment will be refunded in full, minus any and all costs already incurred by Bath Trends at that time. Payment for cancellations will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase. Cancellations received after shipping, delivery or pick-up is treated as a return – see return section below for details.
All returns require a Return Merchandise Authorization (RMA) from our customer service department. Please e-mail us at email@example.com to obtain an RMA. The reason for the return must be clearly stated in the e-mail. Before taking any action you must have received a response from Bath Trends, With an RMA number. All shipments sent to Bath Trends without an RMA number will be refused and the associated charges will be the sole responsibility of the sender. No returns will be accepted for any credit granted without an RMA.
All claims for non-damaged Bath Trends brands returns most be made within 30 calendar days of receipt of merchandise, and only apply to merchandise in perfect (as-shipped) condition and in the original, undamaged packaging. Non-damaged, non-Bath Trends brand item returns must be made within 10 calendar days of receipt of merchandise.
All returned items must be returned in “NEW” or “LIKE NEW” condition, in undamaged original manufacturer’s packaging and crating materials when applicable and with all original product materials, manuals and instructions.
The following types of items may not be return under any circumstance:
Items that have been partially or completely installed and/or assembled
Custom or Special Order
Discontinued items, unless the product is faulty
Any products identified as “Floor Model” or “Off price” or any other term indicating that the item is not first quality merchandise, whether the item(s) have been picked up or not.
To provide any credit or replacement units we must first have a chance to receive and completely inspect your return. After the product is received, inspected and verified to be in “LIKE NEW” condition, a full refund will be provided based on the product purchase price minus any original shipping charges and any return shipping charges and minus a 20% restocking/re-handling charge. Non-Bath Trends brand items are subject to a 25% restocking fee, as per the manufacturer’s policies. For products sold with “FREE SHIPPING” the actual freight cost to originally ship the product to and from your ship-to address will be deducted from your refund. Shipping charges on returns due to no fault of the customer shall be the responsibility of Bath Trends.
If you refuse an item delivered by a commercial freight company for any reason other than externally visible damaged merchandise or a shipping error by us, the item shall be treated as a customer return and charges described above shall be applied. Any additional freight carrier charges shall be billed to you.
Items being returned must ALWAYS be sent via ground transportation, insured by the sender. The sender is responsible for arranging the shipping carrier and pick-up for delivery back to Bath Trends in Miami, Florida. Unless the return is due to no fault of the sender (for example, damaged merchandise or wrong item received). Shipping charges for items that are sent back by any means other than ground transportation (cheapest available) will be the responsibility of the sender. This includes when the item is being returned at our expense – it must be sent cheapest method possible. Bath Trends will arrange the pick-up and pay the freight and insurance of items returned due to manufacturer error, damages or any other reason that is not caused by the purchaser.
Payment for returns and/or refunds will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase. All other purchase types will be refunded by check. Purchases made by check will be refunded up to 14 days after inspection of returned items or after the cancellation date.
Receiving Your Order
We use common freight carrier for our deliveries. We offer only CURBSIDE DROPOFF unless specifically requested by the customer. Unless specifically requested, no truck lift-gate service is ordered for delivery. If you need another type of delivery please contact the freight carrier directly. Contact details will be emailed to you the day after shipping.
When receiving your order, you are responsible for the following:
Count all pieces of your freight. Ensures that all pieces are accounted for before you sign for them (for example, if you have signed for 5 pieces, but only received 4 pieces it will be assumed by Bath Trends and the freight carrier that you have actually received 5 pieces).
Check shipment for any visible damage to containers. If the boxes are dented, crushed, scratched, punctured, or cut it is very important to mark this on the bill of landing. If there is a possibility of damage it may be necessary to open the box and mark the actual damage on the bill of landing. It is important to be specific. See refusing shipment for more details.
Check the contents (inside) all boxes before the driver leaves to ensure that the contents do not have concealed damage. Due to the nature of the products we sell, boxes that have been dropped may not show obvious signs of external damage. This is very unusual, but it could happen. The driver may refuse to allow you the time to open specific boxes – if this is the case, open the boxes as soon as possible, but no later than 5 business days after the delivery, to inspect for damage.
If we need to replace a damaged item it is in your best interest to contact us immediately, so we don’t sell out of this item during the time you waited to report the issue. It the item is no longer available, customer service will assist you to make alternative arrangements, or arrange a refund.
Purchaser agrees to indemnify Bath Trends in full for any damages or liability that it incurs related to the delivery of merchandise or product that is caused by any negligence or omission on the part of the purchaser.
Damages & Refusing A Freight Shipment
If the shipment is damaged and unusable, it may be necessary to refuse part or all of the order. Call our shipping department at (800) 413 2701 before refusing any shipment. Bath Trends will assist in filling a freight claim for damaged freight if the carrier is our normal in-house carrier. If the carrier was chosen by the consignee then it will be the responsibility of the consignee to file such a claim. Should a shipment arrive with damages caused by the carrier, the carrier will return the merchandise “Dead Head” at no cost to either party.
Any external evidence of loss or damage that occurred during transit is considered visible loss or damage and must be noted on the bill of landing and signed by the carrier’s agent (driver). Failure to adequately describe the visible loss or damage could result in the carrier delaying or refusing to honor the freight claim.
Any damage that occurred during transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough handling in transit it is possible to damage the contents of a container without damaging the container itself. If such a situation occurs it is important to contact Bath Trends immediately for instructions on how to handle the claim. Please do not file a claim with the freight company yourself – if they deny your claim we have no recourse with them and thus cannot replace anything that is damaged. If a claim is to be filed it is important to save the container that the damaged merchandise arrived in. At least two clear pictures are to be mailed to customer service immediately at firstname.lastname@example.org
You must open all received boxes and inspect products for concealed damage within 5 business days of delivery and Bath Trends must be notified at that time. After this time frame claims may not be honored.
Freight Carrier Fees
Bath Trends is only responsible (under the “FREE SHIPPING” policy) for curbside delivery. Bath Trends will pay the basic delivery charges to the curb, and the residential delivery charge (assessed by all carriers) only. If other services, such as in-home delivery services are requested by the customer and billed to Bath Trends, all such fees shall then be re-billed to your credit card.
If the Freight carrier is unable to deliver the freight due to problems with contacting your or setting up delivery appointments, storage fees may be assessed by the carrier – in such case all storage fee are the responsibility of the customer and shall be billed to your credit card. Any additional freight carrier’s fees such as re-delivery, special notification, storage due to lack of response to appointments requests, returns due to lack of response and lift-gate services, are the responsibility of the customer (unless otherwise noted on your order). The customer is also responsible for additional charges caused by a change of address without notification in the required amount of time (7 days prior to delivery).